Lasting Customer Relationships
These days, consumers have more choices than ever when it comes to whom they do business with. They know it, and in some cases, they make sure the rest of the world knows it, too. Just take a quick scroll through TikTok or Instagram and you’ll undoubtedly find videos of angry customers who have announced their displeasure with a company and have publicly vowed to never go back. Of course, this is probably after they ask to talk with the manager, but that’s a whole ‘nother can of worms.